FAQ

Hotel Reservation Process

You must reserve your room through Sterling Events to receive the special group rate. Hotel reservations can be made during your PrimeTime registration. You must make your reservation by Wednesday, January 31st, to receive the special group rate.

Reservation Deposit

A valid credit/debit card is required to guarantee your hotel reservation. Your credit card will be charged one night’s stay plus tax approximately 30 days prior to your arrival.

Credit/Debit Card Policy

Upon check-in at the hotel, you must present a valid US-issued photo ID or passport and a credit/debit card in your name. The hotel will authorize your credit card/put a hold on your debit card for a total amount to include all room night charges, Resort Fee charges, incidentals, and applicable taxes. Any unused amount will be released at the time of check-out.

Cancellation Policy

Reservation cancellations must be made in writing to GuestServices@SterlingEvents.com on or before Friday, February 9th, to avoid the penalty of one night’s room rate plus tax.

No-Show Fee: If you fail to arrive at the hotel on the date you requested, the hotel reserves the right to cancel your room reservation. A penalty of one night’s room rate plus tax will be charged to your credit card.

Early Departure Fee: Upon arrival, the Front Desk will verify your departure date. Should you depart earlier than your agreed departure date you may be subject to an early departure fee.

Check-In/Check-Out

Check-in is 4:00pm at Gaylord Palms and Caribe Royale. Check-in at Buena Vista Suites is 3:00pm. Check-out is 11:00am at all three hotels.

Upon check-in, you may store your luggage at no charge with the Bell Desk if your room is not quite ready. If you would like to request a late check-out, please do so the morning of your departure with the Front Desk. Additional charges may apply for extended check-outs.

Maximum Occupancy in a Guest Room

The group rate applies to single or double occupancy at Gaylord Palms and Caribe Royale. Additional occupants will increase the rate per person/night with the exception of children 12 and under who are staying with an adult. All hotels have a maximum occupancy of four (4) guests.

Rollaway Beds

Rollaway beds are available for an additional $30/night at Gaylord Palms. If you require a rollaway bed, you can request it ahead of time or at time of check-in.

Caribe Royale and Buena Vista Suites are all-suite properties. All rooms feature separate living room with a full-size sofa bed. Rollaways are not available at either of these hotels.

Parking & Directions

Gaylord Palms
Self-parking:  $22/day plus tax
Valet parking:  $33/day plus tax
CLICK HERE for directions to Gaylord Palms.

Caribe Royale Orlando
Self-parking:  $8/day plus tax
Valet parking:  $12/day plus tax
CLICK HERE for directions to Caribe Royale.

Buena Vista Suites
Self-parking:  Complimentary
Valet parking:  Not available
CLICK HERE for directions to Buena Vista Suites.

Wi-Fi

Wi-Fi access is included in the resort fee for all hotels.

Getting Around

CLICK HERE for transportation information.

CLICK HERE for the Gaylord Palms property map.

On Property Assistance

If you would like to rent a motorized scooter, please contact K&M Rentals at 407.363.7388. It is recommended that you reserve a scooter in advance of your arrival to assure availability.

Weather

It’s the perfect time of year to visit Orlando. Late-February nights are cool, averaging lows in the mid-50s, but the afternoons are pleasant and warm with average highs in the mid-70s.