FAQ

Hotel Reservation Process

You must reserve your room through Sterling Events to receive the special group rate. Hotel reservations can be made during your PrimeTime registration. You must make your reservation by Tuesday, January 22nd, to receive the special group rate.

Reservation Deposit

A valid credit/debit card is required to guarantee your hotel reservation. Your credit card will be charged one night’s stay plus tax approximately 30 days prior to your arrival.

Credit/Debit Card Policy

Upon check-in at the hotel, you must present a valid US issued photo ID or passport and a credit/debit card in your name. The hotel will authorize your credit card/put a hold on your debit card for a total amount to include all room night charges, Resort Fee charges, incidentals ($150/night) and applicable taxes. Any unused amount will be released at the time of check-out.

Cancellation Policy

Reservation cancellations must be made in writing to GuestServices@SterlingEvents.com on or before Friday, January 25th, to avoid the penalty of one night’s room rate plus tax.

No-Show Fee: If you fail to arrive at the hotel on the date you requested, the hotel reserves the right to cancel your room reservation. A penalty of one night’s room rate plus tax will be charged to your credit card.

Early Departure Fee: Upon arrival, the Front Desk will verify your departure date. Should you depart earlier than your agreed departure date you may be subject to an early departure fee.

Check-In/Check-Out

Check-in is 3:00pm. Check-out is 11:00am. Please note the hotel requires that guests MUST be at least 21 years of age to check-in.

Preferred suite type, location and specific amenities are on request basis only as actual suites are not assigned until check-in.

Upon check-in, you may store your luggage at no charge with the Bell Desk if your room is not quite ready. If you would like to request a late check-out, please do so the morning of your departure with the Front Desk. Additional charges may apply for extended check-outs.

Maximum Occupancy in a Guest Room

The group rate applies to single or double occupancy. Additional occupants will increase the rate by $35 per person/night (maximum of four guests per room) except for children 12 and under who are staying with an adult.

Rollaway Beds

Rollaway beds are available for an additional $50/night in certain room types. If you require a rollaway bed, you can request it ahead of time or at time of check-in. Sleeper sofas are included in all sleeping rooms.

Room Amenities

All suites include a hair dryer, iron and ironing board but do NOT include a coffee maker or microwave. The hotel can provide a refrigerator for $25/day based on availability. Cribs may be requested at check-in and are subject to availability.

Wi-Fi

Standard Wi-Fi is included in the Resort Fee and is available in all suites and public spaces for hotel guests.

Parking & Directions

The Venetian and Palazzo parking garages are complimentary for all hotel guests. The Venetian garage and can be accessed by Las Vegas Boulevard or by a shared access road of Koval Lane behind the hotel. The Palazzo garage can be accessed by Las Vegas Boulevard or Sands Avenue.

Valet parking is also complimentary (excluding gratuity) at the Venetian and Palazzo. The Venetian valet can be accessed from the front of the hotel or by going to the 3rd level of the Venetian parking garage. Drop off for the Palazzo valet is located at the upper level of the Porte Cochere. Pick up is on the lower level of the Porte Cochere.

CLICK HERE for directions to the Venetian.
CLICK HERE for directions to the Palazzo.
CLICK HERE for directions to the Sands Expo Convention Center.

Getting Around

CLICK HERE for detailed transportation information.
CLICK HERE for the Venetian | Palazzo & Sands Expo Convention Center property map.

On Property Assistance

If you would like to rent a motorized scooter, please contact The Venetian Guest Services at 702.414.4344. It is recommended that you reserve a scooter in advance of your arrival to assure availability.

Weather

Las Vegas averages 320 days of sunshine each year. In February, the sun is warm, but the wind is cool. The days are very pleasant with average high temperatures in the mid-60s and lows in the mid-40s.