FAQ

Hotel Reservation Process

You must reserve your room through Sterling Events to receive the special group rate. Hotel reservations can be made during your PrimeTime registration. You must make your reservation by Friday, July 19th, to receive the special group rate.

Reservation Deposit

A valid credit/debit card is required to guarantee your hotel reservation. Your credit card will be charged one night’s stay plus tax approximately 30 days prior to your arrival.

Credit/Debit Card Policy

Upon check-in at the hotel, you must present a valid US-issued photo ID or passport and a credit/debit card in your name. The hotel will authorize your credit card/put a hold on your debit card for a total amount to include all room night charges, incidentals and applicable taxes. Any unused amount will be released at the time of check-out.

Cancellation Policy

Reservation cancellations must be made in writing to GuestServices@SterlingEvents.com on or before Friday, August 2nd, to avoid the penalty of one night’s room rate plus tax.

No-Show Fee: If you fail to arrive at the hotel on the date you requested, the hotel reserves the right to cancel your room reservation. A penalty of one night’s room rate plus tax will be charged to your credit card.

Early Departure Fee: Upon arrival, the Front Desk will verify your departure date. Should you depart earlier than your agreed departure date you may be subject to an early departure fee.

Check-In/Check-Out
HOTEL CHECK-IN CHECK-OUT
Hilton Riverside 4:00pm 11:00am
Hampton Inn & Suites 3:00pm 11:00am
Embassy Suites 4:00pm 11:00am
DoubleTree 4:00pm 11:00am
Marriott 4:00pm 11:00am
Courtyard 4:00pm 11:00am
SpringHill Suites 4:00pm 11:00am

Preferred suite type, location and specific amenities are on request basis only as actual suites are not assigned until check-in.

Upon check-in, you may store your luggage at no charge with the Bell Desk if your room is not quite ready. If you would like to request a late check-out, please do so the morning of your departure with the Front Desk. Additional charges may apply for extended check-outs.

Maximum Occupancy in a Guest Room

Hotel group rates apply to single or double occupancy. Additional occupants may be subject to an additional fee per person per night (maximum of four guests per room).

Rollaway Beds

Rollaway beds may be available complimentary or at an additional charge depending on room type. If needed, it is recommended that you make the request in advance.

Wi-Fi

In-room Wi-Fi is available complimentary or at an additional charge.

Parking & Directions
SHOW & MEETINGS SITE ADDRESS & DIRECTIONS
New Orleans Ernest N. Morial Convention Center 900 Convention Center Boulevard
New Orleans, Louisiana 70130
Directions
HOTEL ADDRESS & DIRECTIONS PARKING
Hilton Riverside 2 Poydras Street
New Orleans, Louisiana  70130
Directions
Self – $44 daily
Valet – $49 daily
(both rates include tax)
Hampton Inn & Suites 1201 Convention Ctr Blvd.
New Orleans, Louisiana  70130
Directions
Valet only – $39 daily + tax
Embassy Suites 315 Julia Street
New Orleans, Louisiana  70130
Directions
Valet only – $42 daily + tax
DoubleTree 300 Canal Street
New Orleans, Louisiana  70130
Directions
Valet only – $44 daily + tax
Marriott 859 Convention Center Boulevard
New Orleans, Louisiana  70130
Directions
Valet only – $43.86 daily (includes tax)
Courtyard 300 Julia Street
New Orleans, Louisiana  70130
Directions
Valet only – $39.36 daily (includes tax)
SpingHill Suites 301 St. Joseph Street
New Orleans, Louisiana  70130
Directions
Valet only – $39.36 daily (includes tax)

*Parking rates are subject to change without notice.

Getting Around

CLICK HERE for detailed transportation information.

On Property Assistance

If you would like to rent a motorized scooter, please contact The UPS Store at the Convention Center at 504.670.8941. CLICK HERE for the rental reservation form.  It is recommended that you reserve a scooter in advance of your arrival to assure availability.

Weather

Summer in New Orleans is hot, humid and rainy. With average August highs in the low-90s and lows in the mid-70s, we recommend that, if you plan to be outside, pack your sunscreen and light clothing. However, keep in mind that Gulf Coasters like to cool their indoor spaces to compensate, so bring a layer of some sort (light jacket, cardigan, wrap) for when you are inside. Additionally, if you plan on eating in one of the old-line restaurants that require men to be in pants and jackets (including, but not limited to, Commander’s Palace, Brennan’s and Antoine’s), know that the restrictions are not typically lifted during the summer months; you’ll still need these pieces of clothing if you plan on that kind of dining.