FAQ

⚠ Scam Notice

Nationwide PrimeTime is targeted by scammers offering to book hotel rooms for PrimeTime, claiming access to membership lists, or other sales pitches. Please note that hotel rooms in the group block may ONLY be booked through PrimeTime registration and Nationwide Marketing Group does NOT sell its member information. Beware of fraudulent companies offering different hotel rates or requesting reservation and/or payment information. If you have a question about an email or phone call you have received, please let us know at guestservices@sterlingevents.com.

Hotel Reservation Process

You must reserve your room through Sterling Events to receive the special group rate. Hotel reservations are made during your PrimeTime registration. You must make your reservation by Thursday, January 6, to receive the special group rate.

Reservation Deposit

A valid credit/debit card is required to guarantee your hotel reservation. Your credit card will be charged one night’s stay plus tax approximately 30 days prior to your arrival.

Credit/Debit Card Policy
Upon check-in at the hotel, you must present a valid US-issued photo ID or passport and a credit/debit card in your name. The hotel will authorize your credit card/put a hold on your debit card for a total amount to include all room night charges, incidentals and applicable taxes. Any unused amount will be released at the time of check-out.
Cancellation Policy

Reservation cancellations must be made in writing to GuestServices@SterlingEvents.com on or before Friday, January 21, to avoid the penalty of one night’s room rate plus tax.

No-Show Fee: If you fail to arrive at the hotel on the date you requested, the hotel reserves the right to cancel your room reservation. A penalty of one night’s room rate plus tax will be charged to your credit card.

Early Departure Fee: Upon arrival, the Front Desk will verify your departure date. Should you depart earlier than your agreed departure date you may be subject to an early departure fee.

Check-In/Check-Out
HOTEL CHECK-IN CHECK-OUT
Hyatt Regency Phoenix 4:00 PM 11:00 AM
Renaissance Phoenix Downtown 4:00 PM 11:00 AM
Sheraton Phoenix Downtown 3:00 PM 12:00 PM
The Westin Phoenix Downtown 3:00 PM 12:00 PM
AC Hotel Phoenix Downtown 4:00 PM 12:00 PM
Hilton Garden Inn Phoenix Downtown 3:00 PM 12:00 PM
Hampton Inn Phoenix Downtown 3:00 PM 11:00 AM
Courtyard Phoenix Downtown 4:00 PM 11:00 AM
Residence Inn Phoenix Downtown 4:00 PM 11:00 AM

Preferred room type, location and specific amenities are on request basis only as actual rooms are not assigned until check-in.

Upon check-in, you may store your luggage at no charge with the Bell Desk if your room is not quite ready. If you would like to request a late check-out, please do so the morning of your departure with the Front Desk. Additional charges may apply for extended check-outs.

Maximum Occupancy in a Guest Room

Hotel group rates apply to single or double occupancy. Additional occupants may be subject to an additional fee per person per night (maximum of four guests per room).

Rollaway Beds

Rollaway beds may be available complimentary or at an additional charge depending on room type. If needed, it is recommended that you make the request in advance.

Wi-Fi

In-room Wi-Fi is available complimentary or at an additional charge.

On Property Assistance

The Phoenix Convention Center & Venues is an accessible facility in compliance with the Americans with Disabilities Act (ADA). The design includes accessible parking and entrances, wheelchair ramps, multiple elevators, automatic doors and accessible restroom facilities. For reasonable accommodation requests, please call 602.262.6225.

If you would like to rent a wheelchair or motorized scooter, please contact Scootaround, one of the preferred providers of the Phoenix Convention Center. It is highly recommended that you reserve a scooter in advance of your arrival to assure availability.

Scoot Around
www.scootaround.com
888.441.7575
info@scootaround.com

Weather
Mother Nature smiles on some cities more than others. Phoenix, obviously, is blessed in the sunshine department. Phoenix skies stay blue throughout winter with high temperatures in the 60s and 70s. Desert nights and mornings can get chilly, but the temperature rarely drops below freezing. In February, daytime highs average in the low-70s and overnight lows average in the mid-40s, so be sure to pack layers.