FAQ

Hotel Reservation Process

You must reserve your room through Nationwide Marketing Group to receive the special group rate. Hotel reservations can be made during your PrimeTime registration. You must make your reservation by Wednesday, February 22, to receive the special group rate.  

Reservation Deposit

A valid credit/debit card is required to guarantee your hotel reservation. Your credit card may be charged one night’s stay plus tax approximately 30 days prior to your arrival as a deposit.  

Credit/Debit Card Policy

Upon check-in at the hotel, you must present a valid US-issued photo ID or passport and a credit/debit card in your name. The hotel will authorize your credit card/put a hold on your debit card for a total amount to include all room night charges, incidentals and applicable taxes. Any unused amount will be released at the time of check-out.

Cancellation Policy

Reservation cancellations must be made in writing to events@nationwidegroup.org on or before Friday, March 10, to avoid the hotel penalty. 

No-Show Fee: If you fail to arrive at the hotel on the date you requested, the hotel reserves the right to cancel your room reservation. A penalty of one night’s room rate plus tax will be charged to your credit card at the Gaylord and the entire duration of stay at Hilton DFW.

Early Departure Fee: Upon arrival, the Front Desk will verify your departure date. Should you depart earlier than your agreed departure date you may be subject to an early departure fee.

Check-In/Check-Out

Gaylord: Check-in time is 4:00pm local standard time and check-out time is 11:00am local standard time. 

Hilton DFW: Check-in time is 4:00pm local standard time and check-out time is 12:00pm local standard time.

Upon check-in, you may store your luggage at no charge with the Bell Desk if your room is not quite ready. If you would like to request a late check-out, please do so the morning of your departure with the Front Desk. Additional charges may apply for extended check-outs.  

Preferred room type, location and specific amenities are on request basis only as actual suites are not assigned until check-in.  

Maximum Occupancy in a Guest Room

Hotel group rates apply to single or double occupancy. Additional occupants may be subject to an additional fee per person per night (maximum of four guests per room).  

Rollaway Beds

Rollaway beds may be available complimentary or at an additional charge depending on room type. If needed, it is recommended that you make the request in advance.

Wi-Fi

In-room Wi-Fi is available complimentary for confirmed reservations.

WiFi is available for purchase for all vendors on the show floor. 

Parking

Gaylord Texan Resort & Convention Center: Self-Parking – $22/day 

Parking fees do not include tax, which is additional: In/out privileges for overnight guests only; Day guests per entry. 

Getting Around

Dallas/Fort Worth International Airport (DFW) is the most convenient choice when flying into Dallas/Grapevine. From there, it’s about an 8-minute drive/ride to Gaylord Texan. 

Airport Check-In: In general, the airlines and the Transportation Security Administration recommend that passengers arrive at the airport at least two (2) hours before domestic flights. This allows ample time for you to check-in for your flight, check baggage and go through security screening. If you need to park, return a rental car or ride a shuttle from the airport parking area, be sure to include extra time for that. 

On Property Assistance

The Gaylord Texan Resort & Convention Center is an accessible facility in compliance with the Americans with Disabilities Act (ADA). The design includes accessible parking and entrances, wheelchair ramps, multiple elevators, automatic doors and accessible restroom facilities. For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +1 817-778-1000. 

 

Weather

In March, daytime highs average around 70 F and overnight lows average in the mid-40s. Be sure to pack layers and a rain jacket as meeting rooms get chilly, despite the warm outdoors temperatures, and afternoon showers are common.

⚠ Scam Notice

Nationwide PrimeTime is targeted by scammers offering to book hotel rooms for PrimeTime, claiming access to membership lists, or other sales pitches. Please note that hotel rooms in the group block may ONLY be booked through PrimeTime registration and Nationwide Marketing Group does NOT sell its member information. Beware of fraudulent companies offering different hotel rates or requesting reservation and/or payment information. If you have a question about an email or phone call you have received, please let us know at events@nationwidegroup.org.