FAQ

Hotel Reservation Process

You must reserve your room through Sterling Events to receive the special group rate. Hotel reservations can be made during your PrimeTime registration. You must make your reservation by Wednesday, January 15th, to receive the special group rate.

Reservation Deposit

A valid credit/debit card is required to guarantee your hotel reservation. Your credit card will be charged one night’s stay plus tax approximately 30 days prior to your arrival.

Credit/Debit Card Policy

Upon check-in at the hotel, you must present a valid US-issued photo ID or passport and a credit/debit card in your name. The hotel will authorize your credit card/put a hold on your debit card for a total amount to include all room night charges, incidentals and applicable taxes. Any unused amount will be released at the time of check-out.

Cancellation Policy

Reservation cancellations must be made in writing to GuestServices@SterlingEvents.com on or before Friday, January 24th, to avoid the penalty of one night’s room rate plus tax.

No-Show Fee: If you fail to arrive at the hotel on the date you requested, the hotel reserves the right to cancel your room reservation. A penalty of one night’s room rate plus tax will be charged to your credit card.

Early Departure Fee: Upon arrival, the Front Desk will verify your departure date. Should you depart earlier than your agreed departure date you may be subject to an early departure fee.

Check-In/Check-Out
HOTEL CHECK-IN CHECK-OUT
Hilton Americas 3:00pm 12:00pm
Westin 3:00pm 12:00pm
Four Seasons 3:00pm 12:00pm
Hotel Alessandra 3:00pm 12:00pm
Hampton Inn 3:00pm 11:00am
Homewood Suites 3:00pm 11:00am
Courtyard 4:00pm 12:00pm
SpringHill Suites 4:00pm 12:00pm
Residence Inn 4:00pm 12:00pm
Holiday Inn Express 3:00pm 12:00pm
Hyatt Regency 3:00pm 12:00pm

Preferred suite type, location and specific amenities are on request basis only as actual suites are not assigned until check-in.

Upon check-in, you may store your luggage at no charge with the Bell Desk if your room is not quite ready. If you would like to request a late check-out, please do so the morning of your departure with the Front Desk. Additional charges may apply for extended check-outs.

Maximum Occupancy in a Guest Room

Hotel group rates apply to single or double occupancy. Additional occupants may be subject to an additional fee per person per night (maximum of four guests per room).

Rollaway Beds

Rollaway beds may be available complimentary or at an additional charge depending on room type. If needed, it is recommended that you make the request in advance.

Wi-Fi

In-room Wi-Fi is available complimentary or at an additional charge.

Parking & Directions
SHOW & MEETINGS SITE ADDRESS & DIRECTIONS PARKING
George R. Brown Convention Center 1001 Avenida de las Americas
Houston, TX  77010
Directions
For parking garage locations and rates, please CLICK HERE.
HOTEL ADDRESS & DIRECTIONS PARKING
Hilton Americas-Houston 1600 Lamar Street
Houston, TX  77010
Directions
Self – $27 daily + tax
Valet – $45 daily + tax
Oversize Valet – $53 daily + tax
The Westin Houston Downtown 11520 Texas Avenue
Houston, TX  77002
Directions
Valet only – $36 daily + tax
Four Seasons Houston 1300 Lamar Street
Houston, TX  77010
Directions
Valet only – $38 daily + tax
Hotel Alessandra 1070 Dallas Street
Houston, TX  77002
Directions
Valet only – $38 daily + tax
Hampton Inn Houston Downtown 710 Crawford Street
Houston, TX  77002
Directions
Valet only – $34 daily + tax
Homewood Suites Houston Downtown 710 Crawford Street
Houston, TX  77002
Directions
Valet only – $34 daily + tax
Courtyard Houston Downtown 916 Dallas Street
Houston, TX  77002
Directions
Valet only – $32 daily + tax
SpringHill Suites Houston Downtown 914 Dallas Street
Houston, TX  77002
Directions
Valet only – $32 daily + tax
Residence Inn Houston Downtown 904 Dallas Street
Houston, TX  77002
Directions
Valet only – $32 daily + tax
Holiday Inn Express Downtown/Convention Center 1810 Bell Street
Houston, TX  77003
Directions
Self – One (1) complimentary parking pass per room
Hyatt Regency Houston 1200 Louisiana Street
Houston, TX  77002
Directions
Self – $20 daily + tax
Valet – $40 daily + tax

*Parking rates are subject to change without notice.

Getting Around

CLICK HERE for detailed transportation information.

On Property Assistance

If you would like to rent a motorized scooter, please contact one of the following companies as they are the preferred providers of the George R. Brown Convention Center. It is highly recommended that you reserve a scooter in advance of your arrival to assure availability.

Scoot Around
www.scootaround.com
204.982.0657
888.441.7575
info@scootaround.com
Wheelchair & Scooter Express
www.wheelchairandscooterexpresslc.com
713.942.2522
800.983.8900

Weather

Thanks to its close proximity to the Gulf of Mexico, Houston experiences warm weather pretty much year-round. Houston experiences mild winters and snowfall is rare, but the temperatures drop when the sun goes down so make sure to pack layers. In February, the average highs are in the mid-60s with lows in the mid-40s.