FAQ

Hotel Reservation Process

You must reserve your room through Sterling Events to receive the special group rate. Hotel reservations are during your PrimeTime registration. You must make your reservation by Sunday, July 11th, to receive the special group rate.

Reservation Deposit

A valid credit/debit card is required to guarantee your hotel reservation. Your credit card will be charged one night’s stay plus tax approximately 30 days prior to your arrival.

Credit/Debit Card Policy
Upon check-in at the hotel, you must present a valid US-issued photo ID or passport and a credit/debit card in your name. The hotel will authorize your credit card/put a hold on your debit card for a total amount to include all room night charges, incidentals and applicable taxes. Any unused amount will be released at the time of check-out.
Cancellation Policy

Reservation cancellations must be made in writing to GuestServices@SterlingEvents.com on or before Friday, July 30th, to avoid the penalty of one night’s room rate plus tax.

No-Show Fee: If you fail to arrive at the hotel on the date you requested, the hotel reserves the right to cancel your room reservation. A penalty of one night’s room rate plus tax will be charged to your credit card.

Early Departure Fee: Upon arrival, the Front Desk will verify your departure date. Should you depart earlier than your agreed departure date you may be subject to an early departure fee.

Check-In/Check-Out

Check-in is 4:00pm. Check-out is 11:00am. 

Preferred room type, location and specific amenities are on request basis only as actual rooms are not assigned until check-in.

Upon check-in, you may store your luggage at no charge with the Bell Desk if your room is not quite ready. If you would like to request a late check-out, please do so the morning of your departure with the Front Desk. Additional charges may apply for extended check-outs.

Maximum Occupancy in a Guest Room

The group rate applies to single or double occupancy. Additional occupants will increase the rate by $20 per person/night (maximum of four guests per room) except for children 12 and under who are occupying the same room as an adult.

Rollaway Beds
Rollaway beds may be available complimentary or at an additional charge depending on room type. If needed, it is recommended that you make the request in advance.
Wi-Fi

Standard in-room Wi-Fi is included in the Resort Fee.

Parking & Directions

Self-Parking – $32 daily + tax
Valet – $40 daily + tax
*Parking rates are subject to change without notice.

Gaylord Opryland is located at 2800 Opryland Drive, Nashville, Tennessee 37214. CLICK HERE for directions.

Getting Around
CLICK HERE for detailed transportation information.
On Property Assistance

If you would like to rent a motorized scooter or need a wheelchair, Bradley Health Services has a guest services desk located off the Cascades Lobby at Gaylord Opryland. You may rent equipment by calling 615.458.2615 or CLICK HERE to inquire online. It is highly recommended that you reserve a scooter in advance of your arrival to ensure availability.

Weather
Nashville’s average temperature will reach the high-80s to low-90s in August with lows around 70° F, so plan accordingly if you intend to travel outside. Mid-day can be very warm as the humidity tends to be higher in the summer months. Light clothing and sunscreen are recommended when outdoors. However, do also keep in mind that hotel meeting rooms tend to be kept relatively cold, so you may want to pack a jacket or sweater for layering.